A Few Thoughts On Customer Service (Creating A Repeat Customer)
Good customer service is essential to any business. You can offer promotions and lower prices to bring in new customers. But unless you get some of those customers to come back, your business will not be able to sustain itself in the long run. Good customer service is about getting customers to return and sending them away happy enough that they will relay positive feedback about your business to others.
If you’re a good salesperson, you can sell anything to anyone once. But it will be your customer service that determines whether or not your business will ever be able to sell the person anything else. The crux of customer service then is forming a relationship with the customer. read article

Accountant Can Be Liable For Failing To Detect Fraud
An accounting firm hired to audit a corporation’s finances could be liable to shareholders for failing to detect high-level fraud that led to the corporation’s bankruptcy, a State Supreme Court has ruled. The Corporation retained a large accounting firm as its independent auditor. Two officers of the corporation, who were the primary contacts of the accounting firm, orchestrated a series of fraudulent transactions to inflate the company’s reported expenses. The accounting firm did not detect the fraud for several years. As a result of the fraud, the corporation went bankrupts and had its assets purchased by another company. read article